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833-700-0000

For Low Cost Car Insurance

833-700-0000

GoAuto Insurance: Frequently Asked Questions

Experiencing a car accident or vehicle damage can be unsettling, but with GoAuto Insurance, you're not alone. We're here to guide you through every step of the claims process. Below, you'll find answers to some of the most common questions customers have about filing and managing an auto insurance claim with GoAuto.
Before you file a claim with GoAuto
Q: What should I do immediately after a car accident?
A: Safety is the top priority. Check for injuries and move to a safe location if possible. Contact emergency services immediately if anyone is hurt or if there's significant damage. Avoid discussing fault at the scene. Secure photos of the damage and exchange information with all involved parties if it is safe to do so.
Q: What information should I collect at the scene of an accident?
A: To help process your claim quickly, gather as much information as possible, including contact details for all drivers, passengers, and witnesses, as well as the other driver's insurance information. Document the accident's location, date, time, and weather conditions. Take photos and videos of the scene and damage, and obtain a police report if one is available.
Q: When should I file an auto insurance claim with GoAuto?
A: Report the incident as soon as possible, ideally within 24 hours. This helps start the claims process promptly and prevents delays.
Filing a claim with GoAuto
Q: How do I file an auto insurance claim with GoAuto?
A: Filing a claim is designed to be convenient. You can choose from three options:
  • Online or through the mobile app: The website and app offer easy-to-use claims portals.
  • By phone: Call 833-700-0000 and follow the prompts to file a claim.
Q: What information will GoAuto need when I file a claim?
A: To process the claim efficiently, we will ask for details about the accident, including the location, date, time, and weather conditions. Contact information for all involved parties and photos of the damage are also needed. A police report is always helpful if available and may be required for some loss types.
After filing a claim with GoAuto
Q: What is the role of a GoAuto Claims Adjuster?
A: When you file a claim, GoAuto assigns a dedicated Claims Adjuster to your claim. Their primary role is to guide you through the process, answer your questions, and ensure an accurate and timely resolution of your claim. They will investigate the accident, assess the damages, and determine who is at fault.
Q: How long does an auto insurance claim with GoAuto take to process?
A: The processing time for a claim varies based on several factors, including the type of claim, the severity of the damage, and whether there are any injuries. While simple claims can often be resolved quickly, more complex cases may take longer. GoAuto is committed to keeping the policyholder informed throughout the entire process.
Q: Will my car insurance rates go up if I file a claim with GoAuto?
A: Various factors, including claims history and who was at fault for the accident, are considered when determining premiums. If the policyholder was not at fault for the accident, a rate increase is generally less likely.
Q: Do I need to get my car repaired?
A: Getting the vehicle repaired is the vehicle owners decision, but a loan or lease on the vehicle may require repairs to be completed by the lienholder or leasing company.
Q: Can I choose my own repair shop?
A: Vehicle owners have the flexibility to choose the repair facility that best suits their needs.
Q: Will GoAuto pay for a rental vehicle while my car is being repaired?
A: If the GoAuto policy includes rental car reimbursement coverage, GoAuto will cover or reimburse rental costs up to the limits and time frame specified in the policy once coverage is afforded. It's recommended to review the Declarations page or contact GoAuto directly to confirm if this coverage is included.
Q: What if my vehicle is considered a "total loss"?
A: If an assessment determines that the cost to repair the vehicle exceeds its value, or if it's unsafe to repair, it's considered a "total loss." In this situation, GoAuto will pay the actual cash value of the car at the time of the loss, minus the deductible. If the car is financed, the payment will be made to the lender.
Disclaimer:This information is provided for general understanding and should not be considered legal or professional advice. Always refer to the specific GoAuto Insurance policy documents and contact GoAuto directly for information specific to your claim.
If you have further questions, please feel free to contact the claims department at 833-700-0000 or reach out to your adjuster directly.

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